Carcraft Sucks Customer Reviews and Feedback
Carcraft was an independent group of used car hypermarkets established in 1951 in Rochdale, Greater Manchester, England, with eleven locations around the country. Stocking cars from Alfa Romeo to Volvo. Carcraft was established by Frank McKee, and was bought out in July 1998 by his sons Noel and Darren McKee.
A former employee shares his experience on indeed.com, "I got a job at Carcraft as a Finance & Insurance executive with my vast experience in financial services sales and what a mistake it was. You have 2 main functions and it has nothing to do with selling finance or insurance. They are a lot of administration and selling extra warranties that cost between £1000 to £2500 to customers after they have paid as much as they could for a car and have a 1-year warranty included with it. Very little commission above a small basic salary of £12000. I probably earned less than minimum wage working for them. I left after a few months, as it was not the type of work that I wanted to do, nor did it pay anywhere near their OTE of £45K, which I see they have now changed to £25K. I saw car sales trainees come and go so often, it was ridiculous, even experienced ones and a sales manager that only stayed for a month and was sacked. Not a nice place to work and no job security. Also very cold in the winter with no heating in a big open building, which was also very noisy."
Former Employee - Sales says"Money is more important than service"
says"appalling management at top of the company down"
Former Employee - Vehicle Technician says"they had poor customer service"
Car Wash Attendant (Former Employee) says"A typical day at work would being yelled at, being made fun of, discrimination, bad working conditions, we sometimes had tips, if we messed up we would be yelled at."
Sales Executive (Former Employee) says"i worked for warcraft at a young age and there turn over for the time that i was there was more than i have ever experienced. they didn't help those who needed help but when target was met they did not pay the commission that was given. i left because of this.long hours"
driver valeter (Former Employee) says"Probably the most soul destroying experience I have ever had to endure. At the outset this job on paper seemed to offer what I was looking for but it quickly became just a mindless rat race as you became the goffer for every manager . Often at the beck and call to everyone that fancied an easy life . lunch breaks became near non existent as you were often required to be either delivering or collecting cars throughout the day, or preparing cars for retail with sub standard equipment in a dangerous environment Carcraft has a reputation for not caring for its employees and i can fully endorse everything that others have said as for the best part , home timenoneworking nine hrs only being paid for eight"
Finance executive (Former Employee) says"when you work 50+ hours a week and on a little under 5 pound a hour, constantly never doing right by the managers, none of the managerial team have a clue what they are doing, highly corrupt and extremely dodgy, i worked there for 2 months and for 3 weeks my department manager ignored me because my head gasket blown on my own personal car and they refused to arrange transport to a course that i was only attending to postpone my manager having to attend, with a lack of support and training and throwing you in the deep end and wondering why you are not 100% compliant. when you are only given a book. no communication. i worked in finance, and even in sales i noticed its a terrible place to work, salesmen are told to hound customers, hide their p/x car keys. push them into a car that is way over their budget."
Finance & Insurance Executive (Former Employee) says"I got a job as an Finance & Insurance executive with my vast experience in a financial services sales and what a mistake it was. You have 2 main functions and it has nothing to do with selling finance or insurance. They are a lot of administration and selling extra warranties that cost between £1000 to £2500 to customers after they have paid as much as they could for a car and have a 1 year warranty included with it. Very little commission above small basic salary of £12000. I probably earned less than minimum wage working for them. I left after a few months, as it was not the type of work that I wanted to do, nor did it pay anywhere near their OTE of £45K, which I see they have now changed to £25K. I saw car sales trainees come and go so often, it was ridiculous, even experienced ones and a sales manager that only stayed for a month and was sacked. Not a nice place to work and no job security. Also very cold in the winter with no heating in a big open building, which was also very noisy.NoneLong hours, little pay, bad atmosphere, bad management, cold and noisy"
F and I manager (Former Employee) says"No career prospects. No ethics. No panache. Carcraft thrive on the boiler room mentality. Better prospects and more realistic ote can be earned at your local supermarket. Avoid.i no longer work thereeverything"
Customer Liaison Assistant (Former Employee) says"Working as a car sales assistant at Carcraft Merseyside demonstrates my ability to work under pressure, prioritise my workload and show excellent organisational and customer service skills. As I was the first point of contact to process the car sale, it was my responsibility to process the order, liaise with the mechanics, apply and receive an acceptance for finance and insurance, process all payments and ensure all relevant and important documents were completed within a strict time frame of one hour. Accuracy and attention to detail were critical."
advisor (Former Employee) says"booking vehicles for service /mot/maintenance / warranty claims update service/mot reports advising customers of additional work/get authority order parts necessary. update customers contact customer when vehicle ready raise final invoice /obtain paymentholiday timenot good place to work"
sales person (Former Employee) says"It was a car dealership . always very busy , customers where always treated very special . we worked very long hours . we sold all sorts of cars . it was an interesting place to work .we get an hour breakvery long hours"
senior sales executive (Current Employee) says"A typical day at work starts with opening cars, checking pricing and condition. then following up on customers from previous days, using phones to generate new business, greeting customers and presenting how the business works, finding a car that suits thier requirements, processing finance applications, preparing vehicles, handing them over to the customer with a demonstration and follow up service call. I have learned valuable selling skills both face to face and over the phone. the hardest part of the job is the long hours combined with customers failing finance. you can work 6 12 hour days and sell 14 cars without them passing which results in no commission. the most enjoyable part is speaking to new people all the time and getting people a great deal.uncapped bonus schemelong hours, no job security, no progression, working hard for no reward"
F&I Business Manager (Current Employee) says"My day at carcraft would start with organising daily tasks and planning and scheduling the arrival of customers on site, i would also arrange the relevant paperwork and documentation.I have learnt organisational skills, how to build customer rapport, excellent objection handling and how to keep my team motivated.Although this is a good place to work the overall support from the management is poor.The hardest part of the job is the unsociable hours, ie 9am-9.30pm plus working every weekend.The thing i enjoy the most about this job is meeting new people everyday and being able to help them whilst maximising profit for the company and continiously hitting my targets.good ote wagelong hours, no holiday pay, working every weekend"
Customer Liaison Officer (Former Employee) says"Carcraft is a very busy, non-stop environment focussed on selling cars to customers. my short time here was enjoyable even though i wasn't selling cars directly to customers."
Software Test Analyst (Former Employee) says"reviewing requirement, writing test case, executing test case, logging in defect, the managing testing, very busy most times, although i enjoy my job which is testing and also enjoy log in defect.one hour lunch breakbusy"
Appointment Maker (Former Employee) says"In my time at car craft I was financially compensated well and generally enjoyed working there. Unfortunately there wasent a great upper management team."
Car Valeter (Former Employee) says"typical day at work: .working in showroom .valeting sold cars hardest part of job: .working outside in difficult weather conditions preparing cars for valet most enjoyable part of job: driving a varity of different makes of cars and getting stasfaction from customers of your job"